Privacy Policy

This Privacy Policy explains how Ticino Paris Perfumery Sdn. Bhd. ("we", "us" or "our") collects, uses, discloses and protects the personal data of visitors and members of the Ticino Paris website. By using this website, registering for a membership or an Organisation Account, or completing a purchase, you consent to the practices described in this Policy.

1. Information We Collect

We collect the following categories of personal data, depending on how you use the website:

• Account & Membership Information — full name, contact number, email address, gender, preferred marketing language, birthday, city, state and country provided at registration.
• Organisation Account Information — organisation name, company registration number, organisation type, company email and contact number, billing address and contact person.
• Order & Payment Information — products purchased, delivery address, order value, payment method selected and the payment sources applied at checkout (Shopping Credit, Commission Credit, vouchers and the payment gateway).
• Referral & Network Information — your referral link activity, referred members and commission earned, where you take part in the Referral Programme.
• Technical & Usage Information — IP address, browser type, device information and browsing activity on the website, collected automatically through cookies and similar technologies.

2. How We Use Your Information

We use your personal data to create and manage your account, process orders and payments, calculate shipping fees, administer membership tiers, Shopping Credit, Commission Credit, vouchers and the Referral Programme, send order and account-related emails, respond to enquiries, and improve the website and our services.

3. Cookies & Similar Technologies

We use cookies and similar technologies to keep you signed in, remember items in your cart, remember your language preference, and understand how the website is used. You may disable cookies through your browser settings, although parts of the website — including checkout — may not function correctly without them.

4. Sharing Your Information

We do not sell your personal data. We share it only where necessary to operate the website and fulfil your order:

• Payment gateways (eGHL and Stripe) — to process payment; we do not store your full card details ourselves.
• Shipping partners (NinjaVan and Easy Parcel) — to deliver your order and provide tracking updates.
• Service providers who support our operations, such as hosting and email delivery, under obligations to keep your data confidential.
• Regulators or authorities, where required by law.

5. Data Retention

We retain your personal data for as long as your account remains active, and for a further period afterwards where needed to meet legal, accounting or reporting obligations, or to resolve disputes. Order records are kept for as long as required to support returns, refunds and warranty claims.

6. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us using the details in Clause 9, or through the relevant section of your Member Portal. We will respond within a reasonable time, subject to any exemptions or requirements under applicable law.

7. Data Security

We apply reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or loss. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

This website is not directed at children, and we do not knowingly collect personal data from anyone under the age of majority without the consent of a parent or guardian. Contact us if you believe a child has provided us with personal data without appropriate consent.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or to applicable law. The updated date at the top of this page shows when it was last revised, and continued use of the website after a change takes effect means you accept the revised Policy.

10. Contact Us

Questions or requests concerning this Privacy Policy or your personal data can be sent to hello@ticino-paris.com or through the Contact Us page. Our registered address is 47, Jalan Setia Utama U13/37F, 40170 Shah Alam, Selangor.