Last updated: 3 September 2026
This Return & Refund Policy explains how returns, refunds and cancellations are handled for orders placed on the Ticino Paris website, operated by Ticino Paris Perfumery Sdn. Bhd..
A uniform return window of 14 days applies to every order. A return or refund request must be submitted within 14 days of the order being marked as delivered.
Requests are submitted through your order history in the Member Portal: select the order and the item(s) to return, enter the reason for the return, and submit. Your request then enters our review queue.
Every request is reviewed before it is approved or rejected. If a request is rejected, we will give the reason and notify you by email; if approved, the refund is processed as set out below.
An approved refund is split back to the original payment sources in the exact proportions used at checkout:
Shopping Credit is not subject to the 14-day return window and is credited to your account immediately after a qualifying purchase. If that purchase is subsequently returned, refunded or cancelled, the Shopping Credit earned from it is reversed. If your available balance is not enough to cover the reversal, it may go negative — any Shopping Credit you earn afterwards will first offset that negative balance before becoming available to spend.
If the refunded order had triggered a VIP upgrade or a referral commission, and the refund is approved within the 14-day window, the following applies: your VIP status is reverted back to Normal, any still-pending referral commission tied to the order is voided, and any Shopping Credit awarded for a first-time VIP upgrade generated by that order is deducted from your balance (which may go negative).
Stock is not automatically restored when a return is approved. Returned items are inspected first, and stock is adjusted manually once that inspection is complete.
A personalised or engraved item cannot be resold and, once production has started, may not be eligible for return except where the item itself is faulty. Free gifts, complimentary products and vouchers tied to a returned order are cancelled along with it and cannot be claimed separately.
We may update this Policy from time to time. The updated date at the top of this page shows when it was last revised, and continued use of the website after a change takes effect means you accept the revised Policy.
Questions about a return or refund can be sent to hello@ticino-paris.com or through the Contact Us page. Our registered address is 47, Jalan Setia Utama U13/37F, 40170 Shah Alam, Selangor.
